Accounts Receivable Management Featured Article

Debt Collector That Refused to Take Calls from Hearing-Impaired Callers Settles Suit

January 09, 2013

Another debt collection firm is in trouble, but this time it’s not for harassing a caller: it’s for refusing to take their calls. The U.S. Justice Department recently approved a settlement by a company called Peroutka and Peroutka, a law firm that represents creditors. The company was sued for violating the Americans with Disabilities Act (ADA).

According to court papers, the Justice Department sued Peroutka on behalf of hearing impaired individuals, saying the company refused to accept relay calls when the complainants called to resolve disputes involving alleged unpaid debts. This is a violation of the ADA.

Peroutka admitted guilt, acknowledging that it had directed its employees to refuse to accept calls made by individuals with hearing disabilities through relay services and, instead, directed the callers to call back when a manager was available. Peroutka employees followed these instructions, refusing to take relay calls and telling callers using the relay service they had to call back when a manager was available to take the call.

Telecommunications Relay Service, also known as TRS, Relay Service, or IP-Relay, or Web-based relay services, is an operator service that allows people who are deaf, hard-of-hearing or speech-disabled to place calls to standard telephone users via a keyboard or assistive device.

Title III of the ADA requires public accommodations – that includes law firms -- to make reasonable modifications to their policies, practices and procedures when necessary to afford equal access to people with disabilities, “unless doing so would fundamentally alter the goods or services provided.”

According to the terms of the settlement, Peroutka will pay $30,000 in compensation to the complainants. The firm will also be required to adopt and implement a new policy for ensuring that the firm can effectively communicate with individuals with disabilities, according to the website JDSupra Law News.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Accounts Receivable Management Articles

1-800Accountant to Distribute Small Business Workbench Tool

If you are a small to mid-sized business (SMB) one of your major challenges-along with attracting and keeping customers-is having a good handle on your cash flow and working capital. Large enterprises can afford the services and tools to give them the real-time view they depend on to run their businesses, but SMBs typically are not in the position to afford such capabilities. However, as with so many business processes, thanks to the Internet and mobile apps, good things can come in small packag… [ Read More ]
12/19/2014

Wheelings and Dealings: Tiger Media to Acquire ARM Firm Interactive Data

As has been the case recently throughout the information and communications technology (ICT) industries this past year has been one that has seen a lot of M&A activity, especially in regards to anything that involves business process automation in general but also in specific verticals. This is a trend that is likely to accelerate in 2015. And, the Accounts Receivable Management (ARM) vendor segment has seen its fair share of such activities. [ Read More ]
12/18/2014

The Beer Store Goes Live on VersaPay's ACRPay Platform

The VersaPay Corporation, a leading cloud-based payment services provider, recently announced that The Beer Store, a Canadian domestic beer distributor, has adopted VersaPay's ARCPay platform. Since going live on Dec. 3 it has become one of VersaPay's largest customers, The Beer Store benefits mainly from increased payment acceptance. [ Read More ]
12/10/2014

Nextech Announces Compliance and Usability Upgrades in Latest Software Upgrade

For those not familiar with the nuances of the handling of Electronic Medical Records (EMRs), including their importance to accounts receivable and payable processes, it is unlikely that you are aware of an important mandated transformation currently underway. What I am referring to is the new regulation promulgated by the U.S. Department of Health and Human Services (HHS) on August 14, 2014 which set October 1, 2015 as the date healthcare providers must comply with rules regarding migration of … [ Read More ]
12/10/2014
FREE Accounts Receivable Management enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!