Accounts Receivable Management Featured Article

Debt Collector That Refused to Take Calls from Hearing-Impaired Callers Settles Suit

January 09, 2013

Another debt collection firm is in trouble, but this time it’s not for harassing a caller: it’s for refusing to take their calls. The U.S. Justice Department recently approved a settlement by a company called Peroutka and Peroutka, a law firm that represents creditors. The company was sued for violating the Americans with Disabilities Act (ADA).

According to court papers, the Justice Department sued Peroutka on behalf of hearing impaired individuals, saying the company refused to accept relay calls when the complainants called to resolve disputes involving alleged unpaid debts. This is a violation of the ADA.

Peroutka admitted guilt, acknowledging that it had directed its employees to refuse to accept calls made by individuals with hearing disabilities through relay services and, instead, directed the callers to call back when a manager was available. Peroutka employees followed these instructions, refusing to take relay calls and telling callers using the relay service they had to call back when a manager was available to take the call.

Telecommunications Relay Service, also known as TRS, Relay Service, or IP-Relay, or Web-based relay services, is an operator service that allows people who are deaf, hard-of-hearing or speech-disabled to place calls to standard telephone users via a keyboard or assistive device.

Title III of the ADA requires public accommodations – that includes law firms -- to make reasonable modifications to their policies, practices and procedures when necessary to afford equal access to people with disabilities, “unless doing so would fundamentally alter the goods or services provided.”

According to the terms of the settlement, Peroutka will pay $30,000 in compensation to the complainants. The firm will also be required to adopt and implement a new policy for ensuring that the firm can effectively communicate with individuals with disabilities, according to the website JDSupra Law News.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Accounts Receivable Management Articles

CollaborateMD Helps Medical Practices with Growing Patient Receivables

Anyone who has visited a doctor's office, or has spoken to a healthcare practitioner, knows that a top-of-mind concern of medical practitioners is getting paid in a timely manner. It is clear when visiting an office that whether it is the routine of first handing over insurance info or providing a credit card if insurance does not cover a visit or procedure that obtaining assurance of timely payment for services rendered is not just a challenge but a growing one based on the way things used to b… [ Read More ]
05/21/2015

Epicor and e2b teknologies Announce Hosted Accounts Receivable Software

The cloud and hosted applications are no strangers, it seems, to any market. One of the most recent additions to the global collection of hosted applications comes from Epicor with its Cash Collect accounts receivable software. [ Read More ]
05/20/2015

Accounting Technology the Source of Most CFO Concerns

According to a recent survey conducted by Robert Half International (RHI), a majority of chief financial officers (CFO) cited technology related issues as the single greatest pressure facing their accounting function. While all industries are more or less subject to advances in technology, accounting is even more deeply affected. [ Read More ]
05/12/2015

Interactive Launches New Student Loan Debt Collector Service

Interactive Intelligence Group, already a global provider of collaboration, communications and customer engagement software has just announced the release of the brand new Interaction Collector for student loans. This particular solution is aimed at making it that much easier for companies to automate the debt collection process. This in turn will lead to fewer problems and mistakes along the way. [ Read More ]
05/11/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!