Accounts Receivable Management Featured Article

Collection Agents Turn to Technology to Stay Ahead of the Curve

October 18, 2012

When talking about debt collectors and companies trying to get collections from people, we generally hear the horror stories about a company that is acting outside the law or at least unethically. We usually find the need to find a way to protect ourselves from these types of companies or find a way to fight back against those companies that take advantage of people. Not all debt collectors need to be looked at as an enemy. Sometimes, the problems that needed debt collectors to come in and clean up were honest accidents. Sometimes a person can find it quite easy and accommodating to work with a debt collector to clear up financial issues.

There are a couple of different ways in which a company that is looking to make a collection can actually carry themselves that will allow them to have a healthy interaction with customers or clients. One such way is to take advantage of the number of people who are using text messaging to communicate. Some recent studies have found that sending out a text message to alert someone of a payment due, or to remind them of a payment date can be 10-20 times more effective than a phone call or e-mail.

Technology has become a great tool in dealing with people who might owe a payment these days. The text messaging function of most phones means that the collection agent and a customer can have a sort of personalized “text chat” that allows the customer to feel like they have a personal connection, as opposed to being hunted down by a nameless, faceless, organization.

 Organizing a website that a customer can easily log into and find out exactly how much they owe and when they need to make their next payment is also effective. Collections companies need to find a way to stay in communication with those they are collecting from, without being so “in your face” that it actually frustrates or annoys the people they are collecting from. Technology allows these collections agents to do their job without becoming a problem.

Edited by Brooke Neuman

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