Accounts Receivable Management Featured Article

SSGC's In-House IT Team Upgrades ERP, Customer Care and Billing Systems

December 31, 2013

Sui Southern Gas Company, or SSGC, is an integrated gas company in Pakistan, engaged in the business of transmission and distribution of natural gas and in the construction of high pressure transmission and low pressure distribution systems.

SSGC’s IT team upgraded the customer care and billing system and saved over $2 million. Also enhancements made to the company’s enterprise resource planning (ERP) system saved about $1.8 million, said officials.

The company’s transmission system extends from Sui in Balochistan to Karachi in Sindh covering more than 3,220 Km of high pressure pipeline ranging from 12 – 24″ in diameter. The distribution activities provide gas for industrial, commercial and domestic consumers through a distribution network of over 37,000 Km. The company owns and operates a gas meter manufacturing plant as well.

To optimize its operations and enhance customer service, SSGC upgraded 15 modules of the Oracle (News - Alert) eBusiness Suite from version `11i’ to version `R12.’ Also, the database was upgraded from version `9i’ to version `10g’.

The customer care and billing (CC and B) database was upgraded from `10gR2’ to `11gR2’ in addition to enhancing the application from Oracle’s version `1.5.20’ to `2.3.1’. All the enhancements were achieved by the company’s IT management team without outside help.

According to company officials, if the project was executed by external consultants the cost may have escalated to over $3 million owing to the large scale of the project. The totally automated CC and B system ensures accurate, online and real time billing and improved customer service.

In November 2013, SSGC consolidated its position as an IT-enabled utility through continuous induction of best business practices and state-of-the-art technologies, leading to better services for its customers.

SSGC’s technology solutions also include geographical information system and business process management systems among others. To effectively record and analyze the flow and consumption of gas through SSGC’s sales meter stations (SMSs), SSGC has installed smart meters at SMSs and customer meter stations (CMSs), enabling the company to record data online. The Oracle-driven meter data management (MDM) manages vast quantity of customer consumption data gathered through smart meter deployment.




Edited by Cassandra Tucker

Article comments powered by Disqus

Related Accounts Receivable Management Articles

Before You Reach Out to Customers, Ensure You Know the TCPA Rules

Every contact center today understands the "Telephone Consumer Protection Act," or TCPA. First introduced in 1991, the TCPA has been amended many times to keep up with technology, and has had a federal do-not-call registry added under its umbrella. The purpose of the TCPA was to curb telemarketing abuses and avoid transferring costs to consumers at a time when mobile phones typically included fees for incoming calls. [ Read More ]
04/17/2014

Paymentus Acquires Tele-Works, Inc.

Paymentus, a next-generation provider of unified, cloud-based billing and payment solutions, has acquired Tele-Works, Inc. (TWI). [ Read More ]
04/15/2014

ZirMed Acquires TransEngen's Solutions

ZirMed, a health information connectivity and management solutions company, recently completed the acquisition of a payment processing, patient eligibility and patient estimation business solutions owned by TransEngen Inc., a company located in Shelton, Conn. The solutions acquired by ZirMed feature practice management systems, expanded HIPAA- and PCI-compliant patient online bill pay capabilities, and a unique patient responsibility calculator. [ Read More ]
04/14/2014

SAP and Accenture Deepen Partnership

Accenture and SAP's Ariba unity to jointly develop next generation ARM and business process automation solutions. [ Read More ]
04/11/2014
FREE Accounts Receivable Management enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!