Accounts Receivable Management Featured Article

Castle Detect to Help Northland Group Grow Revenue Recovery

January 28, 2013

With the growing needs and demands of customers and their increasing industry requirements, businesses are looking for solutions that provide the best results for their clients, particularly during LIVE telephone interaction and Castel (News - Alert) Detect, which appears to be a perfect fit for this.

Northland Group, providing business process outsourcing services focused on accounts receivable management and collection services, has therefore decided to further enhance its predictive analytics platform by installing Castel Detect Voice and Speech analysis.

“Castel Detect provides the opportunity to minimize compliance risk, grow revenue recovery, enhance agent performance and increase our call center efficiencies,” said Lance Black, president of Northland Group, Inc.

Castel Detect monitors and immediately analyzes the detection of words, phrases, emotions and talkover levels through voice properties, and assists the business by enhancing agent performance though real-time alerts and messaging to agents and the management teams.

The addition to captured speech and emotion, data is rather significant as call centers can immediately analyze and provide live alerts to management and agent teams, helping them engage customers more effectively.

Agents are expected to benefit from extra support in the compliance arena, as they can see their own voice analysis and their customers’ voice analysis, and respond immediately and proactively.

The management team is well positioned to watch both the agent and the customer, and if any of the calls require intervention, management intercedes and sets right the issue. This greatly reduces the time spent on post-call auditing investigation.

“Castel’s solution provides assurance that LIVE risks can be addressed while customers are speaking with agents, and issues may be dealt with instantly instead of after the call or even the next day,” said

John Ripa, chief operating officer at Castel.

Northland's proven performance, when coupled with Castle's solution, helps customers increase profitability, enhance client brand relationships, and dramatically improve recovery rates while preserving the relationship with the consumer.

In a significant development in the dialer industry, Castel Communications has just inked a partnership with Global Connect (News - Alert) to offer Castel Detect Voice and Speech Analysis through the Global Connect GC1 Peak Dialer. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Accounts Receivable Management Articles

Wheelings and Dealings: Tiger Media to Acquire ARM Firm Interactive Data

As has been the case recently throughout the information and communications technology (ICT) industries this past year has been one that has seen a lot of M&A activity, especially in regards to anything that involves business process automation in general but also in specific verticals. This is a trend that is likely to accelerate in 2015. And, the Accounts Receivable Management (ARM) vendor segment has seen its fair share of such activities. [ Read More ]
12/18/2014

The Beer Store Goes Live on VersaPay's ACRPay Platform

The VersaPay Corporation, a leading cloud-based payment services provider, recently announced that The Beer Store, a Canadian domestic beer distributor, has adopted VersaPay's ARCPay platform. Since going live on Dec. 3 it has become one of VersaPay's largest customers, The Beer Store benefits mainly from increased payment acceptance. [ Read More ]
12/10/2014

Nextech Announces Compliance and Usability Upgrades in Latest Software Upgrade

For those not familiar with the nuances of the handling of Electronic Medical Records (EMRs), including their importance to accounts receivable and payable processes, it is unlikely that you are aware of an important mandated transformation currently underway. What I am referring to is the new regulation promulgated by the U.S. Department of Health and Human Services (HHS) on August 14, 2014 which set October 1, 2015 as the date healthcare providers must comply with rules regarding migration of … [ Read More ]
12/10/2014

Judge says Twitter Must Defend Itself in TCPA Class Action Lawsuit

For everyone in the accounts receivable management (ARM) community there has been more than ample evidence that text messaging is a proven way to get people's attention when doing collections. What the research has shown is that people pay much closer attention when they get an alert on their smartphone. However, what the legal extent of rules of the game are in the U.S. in terms of contactor compliance with the rules regarding engaging those with debt obligations via social media, specifically … [ Read More ]
12/10/2014
FREE Accounts Receivable Management enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!