Accounts Receivable Management Featured Article

Castle Detect to Help Northland Group Grow Revenue Recovery

January 28, 2013

With the growing needs and demands of customers and their increasing industry requirements, businesses are looking for solutions that provide the best results for their clients, particularly during LIVE telephone interaction and Castel (News - Alert) Detect, which appears to be a perfect fit for this.

Northland Group, providing business process outsourcing services focused on accounts receivable management and collection services, has therefore decided to further enhance its predictive analytics platform by installing Castel Detect Voice and Speech analysis.

“Castel Detect provides the opportunity to minimize compliance risk, grow revenue recovery, enhance agent performance and increase our call center efficiencies,” said Lance Black, president of Northland Group, Inc.

Castel Detect monitors and immediately analyzes the detection of words, phrases, emotions and talkover levels through voice properties, and assists the business by enhancing agent performance though real-time alerts and messaging to agents and the management teams.

The addition to captured speech and emotion, data is rather significant as call centers can immediately analyze and provide live alerts to management and agent teams, helping them engage customers more effectively.

Agents are expected to benefit from extra support in the compliance arena, as they can see their own voice analysis and their customers’ voice analysis, and respond immediately and proactively.

The management team is well positioned to watch both the agent and the customer, and if any of the calls require intervention, management intercedes and sets right the issue. This greatly reduces the time spent on post-call auditing investigation.

“Castel’s solution provides assurance that LIVE risks can be addressed while customers are speaking with agents, and issues may be dealt with instantly instead of after the call or even the next day,” said

John Ripa, chief operating officer at Castel.

Northland's proven performance, when coupled with Castle's solution, helps customers increase profitability, enhance client brand relationships, and dramatically improve recovery rates while preserving the relationship with the consumer.

In a significant development in the dialer industry, Castel Communications has just inked a partnership with Global Connect (News - Alert) to offer Castel Detect Voice and Speech Analysis through the Global Connect GC1 Peak Dialer. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Accounts Receivable Management Articles

My-Villages announces DockMaster Cloud customers

My-Villages announces DockMaster Cloud customers looking to automate accounts receiveable and other business processes. [ Read More ]
11/24/2014

HighRadius Announces New Cash Application Automation Solution

HighRadius uses artificial intelligence and machine learning to automate cash transactions. [ Read More ]
11/24/2014

Accounts Receivable Fiscal Year-End Checklist-Making a List and Checking it Twice

This may be the holiday season, but for accountants it is the start of busy season. It is time for many companies to start working on closing the books for both the calendar and fiscal years, and to say the least, getting a handle on accounts receivable is a major priority. [ Read More ]
11/20/2014

OmniSYS Partners with MED Group for Revenue and Compliance Services

The MED Group provides its clients-medical businesses of varying types-with educational materials, training, accreditation, and reimbursement services that all serve to make those clients function more effectively as health service providers. It recently announced its latest agreement, a contract with Medicare claims reimbursement company OmniSYS, which will provide the reimbursement firm with revenue cycle management and compliance services. [ Read More ]
11/18/2014
FREE Accounts Receivable Management enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!