Accounts Receivable Management Featured Article

Castle Detect to Help Northland Group Grow Revenue Recovery

January 28, 2013

With the growing needs and demands of customers and their increasing industry requirements, businesses are looking for solutions that provide the best results for their clients, particularly during LIVE telephone interaction and Castel (News - Alert) Detect, which appears to be a perfect fit for this.

Northland Group, providing business process outsourcing services focused on accounts receivable management and collection services, has therefore decided to further enhance its predictive analytics platform by installing Castel Detect Voice and Speech analysis.

“Castel Detect provides the opportunity to minimize compliance risk, grow revenue recovery, enhance agent performance and increase our call center efficiencies,” said Lance Black, president of Northland Group, Inc.

Castel Detect monitors and immediately analyzes the detection of words, phrases, emotions and talkover levels through voice properties, and assists the business by enhancing agent performance though real-time alerts and messaging to agents and the management teams.

The addition to captured speech and emotion, data is rather significant as call centers can immediately analyze and provide live alerts to management and agent teams, helping them engage customers more effectively.

Agents are expected to benefit from extra support in the compliance arena, as they can see their own voice analysis and their customers’ voice analysis, and respond immediately and proactively.

The management team is well positioned to watch both the agent and the customer, and if any of the calls require intervention, management intercedes and sets right the issue. This greatly reduces the time spent on post-call auditing investigation.

“Castel’s solution provides assurance that LIVE risks can be addressed while customers are speaking with agents, and issues may be dealt with instantly instead of after the call or even the next day,” said

John Ripa, chief operating officer at Castel.

Northland's proven performance, when coupled with Castle's solution, helps customers increase profitability, enhance client brand relationships, and dramatically improve recovery rates while preserving the relationship with the consumer.

In a significant development in the dialer industry, Castel Communications has just inked a partnership with Global Connect (News - Alert) to offer Castel Detect Voice and Speech Analysis through the Global Connect GC1 Peak Dialer. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Accounts Receivable Management Articles

LocateSmarter Reveals Features of New Online Skip Tracing Application

LocateSmarter, LLC, a new online batch skip tracing application has recently announced its patent-pending features. LocateSmarter is a subsidiary of CBE Companies, founded in 2012 as a Business-Process-as-a-Service (BPaaS) company. It works to improve efficiency of batch skip tracing by sending your records to several data providers at once-with LocateSmarter you can send your files to one centralized location and receive information from multiple sources. [ Read More ]
07/23/2014

Accelya's REVERA Next to Propel GoAir Even Higher

Airlines have to operate in very challenging environments, and as the airline industry evolves changing business models, constant pressure of industry and regulatory compliances call existing practices into question. GoAir, one of India's fastest growing airlines, thus decided to address the challenges of its revenue accounting process, and turned to Accelya for help. [ Read More ]
07/23/2014

EGS to Sell Part of Accounts Receivable Management to Platinum Equity

To increase focus on its core business segments and services, Expert Global Solutions (EGS) is selling certain segments of its Accounts Receivable Management (ARM) business to Platinum Equity, a Los Angeles-based private equity firm specializing in business operations. The dollar value of the transaction has not been disclosed yet. The sale of Transworld Systems, Inc. will include Transworld Systems, Education, Attorney Network, Healthcare Bad Debt, Government and U.S.-based Third Party Collecti… [ Read More ]
07/17/2014

e2b Teknologies Wins New Customer for its Anytime Collect Solution

e2b teknologies, publishers of Anytime Collect accounts receivable management software, has recently won a new customer for its Anytime Collect for automated QuickBooks accounts receivable management. The name of the company has not been disclosed. [ Read More ]
07/17/2014
FREE Accounts Receivable Management enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!