Accounts Receivable Management Featured Article

Castle Detect to Help Northland Group Grow Revenue Recovery

January 28, 2013

With the growing needs and demands of customers and their increasing industry requirements, businesses are looking for solutions that provide the best results for their clients, particularly during LIVE telephone interaction and Castel (News - Alert) Detect, which appears to be a perfect fit for this.

Northland Group, providing business process outsourcing services focused on accounts receivable management and collection services, has therefore decided to further enhance its predictive analytics platform by installing Castel Detect Voice and Speech analysis.

“Castel Detect provides the opportunity to minimize compliance risk, grow revenue recovery, enhance agent performance and increase our call center efficiencies,” said Lance Black, president of Northland Group, Inc.

Castel Detect monitors and immediately analyzes the detection of words, phrases, emotions and talkover levels through voice properties, and assists the business by enhancing agent performance though real-time alerts and messaging to agents and the management teams.

The addition to captured speech and emotion, data is rather significant as call centers can immediately analyze and provide live alerts to management and agent teams, helping them engage customers more effectively.

Agents are expected to benefit from extra support in the compliance arena, as they can see their own voice analysis and their customers’ voice analysis, and respond immediately and proactively.

The management team is well positioned to watch both the agent and the customer, and if any of the calls require intervention, management intercedes and sets right the issue. This greatly reduces the time spent on post-call auditing investigation.

“Castel’s solution provides assurance that LIVE risks can be addressed while customers are speaking with agents, and issues may be dealt with instantly instead of after the call or even the next day,” said

John Ripa, chief operating officer at Castel.

Northland's proven performance, when coupled with Castle's solution, helps customers increase profitability, enhance client brand relationships, and dramatically improve recovery rates while preserving the relationship with the consumer.

In a significant development in the dialer industry, Castel Communications has just inked a partnership with Global Connect (News - Alert) to offer Castel Detect Voice and Speech Analysis through the Global Connect GC1 Peak Dialer. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Accounts Receivable Management Articles

e2b teknologies Announces New Anytime Collect Customer

e2b teknologies adds fire suppression technology customer for its Accounts Receivable Management (ARM) solution. [ Read More ]
01/21/2015

Anytime Collect Automates the QuickBooks Accounts of a National Medical Collections Company

A performance analysis conducted by the Commonwealth Fund in 2014 revealed even though the U.S. had the most expensive health care system, it ranked last in comparison with 10 other nations in the delivery of healthcare. According to the fund, the U.S. needs to continue adopting health information technologies to introduce new levels of efficiencies across the board. [ Read More ]
01/14/2015

National Recovery Solutions Deploys Virtual Negotiation Technology

As of 2014, the total amount of debt consumers owe in the U.S. totaled $11.74 trillion, which was a 3.3 percent increase from the previous year. The credit card, mortgage and student loans consumers have to contend with cause a tremendous amount of pressure in their personal and financial lives. [ Read More ]
01/12/2015

NCEMSC Announces New Partnership with AMBARA

One of the interesting things about the accounts receivable management (ARM) business is just how vertically oriented it is. This is not surprising given the highly unique needs of specific industries when it comes to ARM. Hence, the desire of organizations looking to automate ARM capabilities to deal with experts in the needs of their vertical is high and reflected in industry fragmentation as a result of the need for customized solutions. [ Read More ]
01/07/2015
FREE Accounts Receivable Management enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!