Accounts Receivable Management Featured Article

Castle Detect to Help Northland Group Grow Revenue Recovery

January 28, 2013

With the growing needs and demands of customers and their increasing industry requirements, businesses are looking for solutions that provide the best results for their clients, particularly during LIVE telephone interaction and Castel (News - Alert) Detect, which appears to be a perfect fit for this.

Northland Group, providing business process outsourcing services focused on accounts receivable management and collection services, has therefore decided to further enhance its predictive analytics platform by installing Castel Detect Voice and Speech analysis.

“Castel Detect provides the opportunity to minimize compliance risk, grow revenue recovery, enhance agent performance and increase our call center efficiencies,” said Lance Black, president of Northland Group, Inc.

Castel Detect monitors and immediately analyzes the detection of words, phrases, emotions and talkover levels through voice properties, and assists the business by enhancing agent performance though real-time alerts and messaging to agents and the management teams.

The addition to captured speech and emotion, data is rather significant as call centers can immediately analyze and provide live alerts to management and agent teams, helping them engage customers more effectively.

Agents are expected to benefit from extra support in the compliance arena, as they can see their own voice analysis and their customers’ voice analysis, and respond immediately and proactively.

The management team is well positioned to watch both the agent and the customer, and if any of the calls require intervention, management intercedes and sets right the issue. This greatly reduces the time spent on post-call auditing investigation.

“Castel’s solution provides assurance that LIVE risks can be addressed while customers are speaking with agents, and issues may be dealt with instantly instead of after the call or even the next day,” said

John Ripa, chief operating officer at Castel.

Northland's proven performance, when coupled with Castle's solution, helps customers increase profitability, enhance client brand relationships, and dramatically improve recovery rates while preserving the relationship with the consumer.

In a significant development in the dialer industry, Castel Communications has just inked a partnership with Global Connect (News - Alert) to offer Castel Detect Voice and Speech Analysis through the Global Connect GC1 Peak Dialer. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Accounts Receivable Management Articles

TrueAccord Closes $5 Million in Series A Funding for Machine Learning Debt Recovery Solution

Founded in 2013 by tech veterans from Silicon Valley, TrueAccord is a first-of-its-kind tech platform that seeks to transform the debt recovery system through automation, behavioral analytics and a human approach. The company's automated debt recovery platform helps to bridge the gap created between creditor and debtor by illustrating the behavioral patterns of those in debt and how to deal with them in the best way that results in recovering outstanding payments. Now, the company has announced … [ Read More ]
09/18/2014

Wipro to Offer Chesapeake's Financial Suite

Wipro, a leading information technology and consulting company, and Chesapeake, a premier financial software solutions firm, have announced a global partnership today. The alliance will allow Wipro to offer Chesapeake's suite of financial software solutions, encompassing Reconciliation Management and Balance Sheet Integrity (T-Recs Enterprise) as well as Treasury & Cash Management and Bank Payment Management (SmartTreasury and SmartAnalysis). They will be offered both as a cloud-based applicatio… [ Read More ]
09/16/2014

University of Maryland Program Prepares Students for Accounts Receivable Management Positions

University of Maryland has program that emphasizes accounts receivable worlflow automation skills. [ Read More ]
09/15/2014

Tungsten to Acquire Accounts Payable Automation Provider DocuSphere

As everyone in business is aware, there are areas within organizations that historically have been very people and time intensive, and until recently, resistant to automation for a variety of reasons. In fact, interestingly the transactional part of the business having to do with the billing and collection of money-accounts receivable (AR) and accounts payable (AP) - have been slow to adopt state-of-the-art processing and workflow automation solutions. However, this trend to be late adopters is … [ Read More ]
09/04/2014
FREE Accounts Receivable Management enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!