Accounts Receivable Management Featured Article

Debt Collection Solutions Company ACT Chooses Castel for Outbound Dialing and Other Technologies

October 24, 2012

Dialer and messaging solutions company Castel (News - Alert) Communications has a new client, the company is announcing this week. Account Control Technology (ACT) has recently implemented Castel Connects Dialer, Castel Tracker DVR, Castel Convey Enhanced Intelligent Messaging Delivery, Castel Detect Voice and Speech Analysis, and Castel Compass (News - Alert) Real-Time Business Intelligence Dashboard at its four locations in Canoga Park, California; Bakersfield, California; San Angelo, Texas; and Mason, Ohio. ACT is a national provider of debt management and recovery solutions.

“Castel offers the technology, speed, customization and support to advance our company’s ongoing growth and success,” sayid Nabil Kabbani, CEO of ACT, in a statement announcing the adoption of the Castel technologies. “Upgrading our technology to such a high level will continue to ensure that our clients’ customers are treated with the utmost care, resulting in the best possible outcomes.”

ACT is expected to use Castel’s solutions to boost call quality, improve right-party contacts, reduce agent call handle time and increase overall customer satisfaction as ACT agents guide borrowers through the debt management process.

“Having Castel Detect real-time live voice and speech analysis of words, phrases and emotions available to both our collections agents and monitoring teams supports ACT’s competitive edge in delivering compliance adherence and exceptional customer service,” added Kabbani.

“We are pleased ACT selected Castel as their solutions partner,” said Rachid Cheaib, CEO of Castel. “Our call center solutions ensure ACT’s competitiveness and premier presence in the student loan and campus services markets, as well as additional consumer-lending verticals.”




Edited by Brooke Neuman

Article comments powered by Disqus

Related Accounts Receivable Management Articles

EGS to Sell Part of Accounts Receivable Management to Platinum Equity

To increase focus on its core business segments and services, Expert Global Solutions (EGS) is selling certain segments of its Accounts Receivable Management (ARM) business to Platinum Equity, a Los Angeles-based private equity firm specializing in business operations. The dollar value of the transaction has not been disclosed yet. The sale of Transworld Systems, Inc. will include Transworld Systems, Education, Attorney Network, Healthcare Bad Debt, Government and U.S.-based Third Party Collecti… [ Read More ]
07/17/2014

e2b Teknologies Wins New Customer for its Anytime Collect Solution

e2b teknologies, publishers of Anytime Collect accounts receivable management software, has recently won a new customer for its Anytime Collect for automated QuickBooks accounts receivable management. The name of the company has not been disclosed. [ Read More ]
07/17/2014

Protiviti: Internal Auditors- Be Relevant

Internal audit has undergone much change over the years and it doesn't appear that that trend is going to vary. Protiviti, a global business consulting and internal audit firm, has just released its tenth anniversary edition of internal auditing to help internal auditors come to grips with the changing scenario. [ Read More ]
07/09/2014

C2C Resources Promotes Accounts Receivable Automation Process

Atlanta-based accounts receivable solutions provider, C2C Resources is involved in collecting commercial debt on behalf of their over 20,000 clients and is considered one of the top agencies in the country. The company's portfolio includes solutions like Profit Maximizer, InfoMax Collection System, and Legal Forwarding Edge, which can help companies to be more effective with their own in-house collecting and maximize recovery of accounts turned over for collection. [ Read More ]
07/09/2014
FREE Accounts Receivable Management enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!