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Debt Collection Solutions Company ACT Chooses Castel for Outbound Dialing and Other Technologies

October 24, 2012

Dialer and messaging solutions company Castel (News - Alert) Communications has a new client, the company is announcing this week. Account Control Technology (ACT) has recently implemented Castel Connects Dialer, Castel Tracker DVR, Castel Convey Enhanced Intelligent Messaging Delivery, Castel Detect Voice and Speech Analysis, and Castel Compass (News - Alert) Real-Time Business Intelligence Dashboard at its four locations in Canoga Park, California; Bakersfield, California; San Angelo, Texas; and Mason, Ohio. ACT is a national provider of debt management and recovery solutions.

“Castel offers the technology, speed, customization and support to advance our company’s ongoing growth and success,” sayid Nabil Kabbani, CEO of ACT, in a statement announcing the adoption of the Castel technologies. “Upgrading our technology to such a high level will continue to ensure that our clients’ customers are treated with the utmost care, resulting in the best possible outcomes.”

ACT is expected to use Castel’s solutions to boost call quality, improve right-party contacts, reduce agent call handle time and increase overall customer satisfaction as ACT agents guide borrowers through the debt management process.

“Having Castel Detect real-time live voice and speech analysis of words, phrases and emotions available to both our collections agents and monitoring teams supports ACT’s competitive edge in delivering compliance adherence and exceptional customer service,” added Kabbani.

“We are pleased ACT selected Castel as their solutions partner,” said Rachid Cheaib, CEO of Castel. “Our call center solutions ensure ACT’s competitiveness and premier presence in the student loan and campus services markets, as well as additional consumer-lending verticals.”




Edited by Brooke Neuman

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