Accounts Receivable Management Featured Article

Know What to Do When Debt Collectors Come Calling

September 27, 2012

In these particularly tough economic times, it can be pretty easy to fall behind on paying off bills you might owe. Sometimes, we might even find ourselves the subject of a phone call or letter from a debt collection agency. The problem arises when we run abreast of a debt collection agency that might not be operating on the up and up or might be using techniques that are meant to scare us into paying off our debt quickly. 

The United States has a ton of laws on the books that are geared toward making sure that when a debt collection agency does contact us they are fully complying with the basic tenets of basic fairness.

If a debt collector does contact you the Better Business Bureau wants you to know that there are a couple of rules that agency must follow. The first is that while the company can contact you by phone, mail, in person or by fax they must do so between the hours of 8 AM and 9 PM. This rule is in place so that collectors cannot harass you early in the morning or late at night, if you do receive a call outside of these hours you should contact authorities. 

The agency must also stop contacting you if you send them a letter stating that you do not owe the money they claim you owe inside of 30 days after they have first contacted you. The Better Business Bureau wants you to make sure and take care of this; especially if you truly believe that you do not have any outstanding debts. Unfortunately, there are plenty of companies who have actually told people they owe money they do not, and then basically extort their victims into paying huge sums in order to get the agency to leave them alone.

Should you believe you are being harassed and that the collection agency is not acting in good faith you should contact your state Attorney General’s office. In the past year, there have been many cases where people have fought back and won against debt collection agencies that were engaging in illegal practices. Don’t feel like you have to give in just because you got that initial phone call or letter, especially if you don’t actually owe the money.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Austin 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Accounts Receivable Management Articles

Ohio Society of CPAs Names TekCollect Preferred Solutions Partner for Accounts Receivable Management

Ohio Society of CPAs selects TekCollect as preferred solutions partner for Accounts Receivable Management (ARM). [ Read More ]
07/02/2015

Metafile Information Systems and WennSoft Form Partnership for Paperless Solutions

Two organizations that specialize in providing paperless solutions and streamlining operations have formed a strategic partnership to bring their technologies together to deliver new and improved paperless capabilities. [ Read More ]
06/30/2015

RevSpring Launching New Technology Platform at HFMA ANI Conference

While no vertical market wants to be a laggard when it comes to engaging their customers and encourage them to pay promptly, few have had the challenges of the healthcare industry. As all of us who are on the patient side of things are aware, to say the least, the record keeping on a host of issues ranging from personal information privacy to compliance to insurance to payments at times can seem baffling, and this is even more so for the provider side of things. [ Read More ]
06/24/2015

FCC Affirms New Telephone Consumer Protection Act's (TCPA) Protections, Industry Concerns Remain

On 3-2 vote FCC affirms updates to TCPA protections, industry concerns remain as it awaits decision language. [ Read More ]
06/23/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!