Accounts Receivable Management Featured Article

Other Debt Collection Agencies Speak Out about Accretive

August 06, 2012

Forbes ran an article a couple of weeks ago proving that statistics published by journalists over the amount of complaints filed against collection agencies are false. So why would publications like ABC News, The Wall Street Journal and The New York Times publish bad info?

One reason is that readers like to see debt collectors vilified. Another is that after hearing about the egregious actions of agencies like Accretive, the notion that collection agencies receive a proliferation of complaints is not hard to conceive.

Accretive Health is the most notorious debt collection agency in the U.S. today. The agency made headlines for their distasteful collection methods in Minnesota hospitals, where it was alleged that agents would commit acts like hounding patients as they lay on the operating table.

Their actions have already cost them $2.5 million in patient settlements.

But upon hearing of Accretive’s lawsuit, other members of the Assets Receivable Management (ARM (News - Alert)) industry like Rapid Recovery, Inc. were not at all sympathetic to Accretive.

Rapid Recovery’s CEO John Monderine told the press, “It’s hard enough to deal with the health care system, but having collectors pretend to be doctors is just sickening.”

What Monderine finds sickening is also a violation of the Code of Ethics followed by Rapid Recovery and other members of the Commercial Collection Agency Association. Article 3A of the code orders that collectors “avoid deceptive practices, statements or materials which would cause debtors to believe they are dealing with someone other than the member.”

If there’s one message the ARM industry would like to get out to the public, it’s that the situation in Minnesota with Accretive Health is an isolated incident. In fact, ARM members filed a Freedom of Information Act Request a month ago that showed that companies in the ARM industry had on average 2.5 complaints in a two-week period, out of 19,230,769 contacts.

While journalists for Forbes researched the truth about the debt collection agency, they discovered statements such as this one from ABC News: “Debt collectors generate more complaints to the FTC (News - Alert) than any other industry, according to government agency. Last year, there were 144,159 filings against collection companies, the second largest category of complaints to the FTC.”


Want to learn more about the latest in communications and technology? Then be sure to attend
ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Accounts Receivable Management Articles

Credit and Collection Association Pushes Back on RoboKiller

ACA International voices concerns over new TCPA rules regarding robocalling. [ Read More ]
08/27/2015

Epicor Accounts Receivable Management Automation Solution Speeds Invoice Collection

Those of us who cover the accounts receivable management (ARM) solutions space understand that use cases demonstrating the utility of ARM are sensitive. Customers of ARM solutions are hesitant to disclose their identities for obvious reasons. [ Read More ]
08/26/2015

Gryphon Partners with TouchTone for Indemnified Do-Not-Call Compliance Services

Gryphon partnership with TouchTone aimed at dealing with robocalling issues in U.S. [ Read More ]
08/20/2015

Heartland Payment Systems and VersaPay Partner to Enhance Accounts Receivable Management

Heartland Payment Systems team up to offer cloud-based enhanced accounts receivable management (ARM) solutions. [ Read More ]
08/19/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!